Your privacy is our priority

1 Introduction & Scope

pajok ("we", "our", "platform") is an online entertainment and betting service platform operated for users in Bangladesh. This privacy policy applies to pajok's website, mobile interface, and all associated services.

When you register, log in, or use any of our services on pajok, you consent to the processing of your information in the manner described in this privacy policy. Please read this policy carefully, and if you have any questions, contact our support team.

This policy applies only to the pajok platform. pajok is not responsible for the privacy policies of any third-party websites or services.

2 Information We Collect

pajok collects various types of information from its users. This information falls into two main categories:

2.1 Information You Provide Directly

Information you provide directly to us during registration and account management:

• Identity information: Full name, date of birth, national ID number.
• Contact information: Mobile number, email address, current address.
• Financial information: bKash, Nagad, Rocket, Upay account numbers and bank account details (for processing transactions).
• Security information: Password (stored in encrypted form), security question answers.
• Verification documents: Copies of documents submitted for identity verification.

2.2 Automatically Collected Information

When you use the pajok platform, certain information is collected automatically:

• Device information: Device type, operating system, browser type and version.
• Log information: IP address, login time and date, page visit details.
• Cookies & tracking: Session cookies, preference cookies, and performance analytics data.
• Gaming behaviour: Which games were played, betting patterns, session duration.
• Financial transaction records: Deposit and withdrawal history, transaction amounts and times.

3 How We Use Your Information

pajok uses the collected information for the following purposes:

• Account management: To create, verify, and maintain your account.
• Service delivery: To process betting, gaming, and financial transactions.
• Identity verification & fraud prevention: To detect and prevent unauthorised use and fraudulent activity.
• Responsible gaming: To identify unusual betting behaviour and ensure user protection.
• Customer support: To resolve your questions, complaints, and support requests.
• Platform improvement: To analyse user experience and improve service quality.
• Legal compliance: To comply with applicable laws and regulations.
• Communication: To send important policy updates, transaction confirmations, and necessary notifications.

4 Data Storage & Security

pajok treats the security of your information as a top priority. We maintain the following security measures:

4.1 Technical Safeguards

• SSL encryption: All data transferred between the platform and your device is encrypted using SSL (Secure Socket Layer) technology.
• Password hashing: Your password is stored using industry-standard hashing algorithms — never in plain text.
• Firewall & intrusion detection: Our servers are protected by advanced firewalls and intrusion detection systems.
• Secure payment gateway: All financial transactions are processed through secure payment channels.

4.2 Organisational Safeguards

• Access to user data is restricted to authorised personnel only.
• Staff receive regular training on data protection.
• Defined procedures are in place to respond quickly in the event of a security breach.

4.3 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to provide services. After an account is closed, certain information may be retained for the applicable period for legal compliance, dispute resolution, or fraud prevention purposes.

5 Sharing Information with Third Parties

pajok does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:

• Payment processors: Transaction information necessary to complete financial transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners.
• Technology service providers: Limited information may be shared with technology support providers required to operate the platform. Strict confidentiality agreements are maintained in such cases.
• Legal authorities: pajok may be required to provide information in response to a lawful request from law enforcement or a court order.
• Fraud prevention: Information necessary to prevent serious fraud incidents may be shared with relevant authorities.

Where sharing information with third parties is unavoidable, pajok ensures that they also maintain adequate data protection standards.

6 Cookie Policy

Cookies are used on the pajok platform to improve service quality and personalise the user experience. The types of cookies we use:

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, perform security checks, and deliver the platform's core services. Disabling these cookies will prevent the platform from functioning correctly.

6.2 Performance Cookies

These cookies help analyse how users interact with the platform. The data collected is aggregated and anonymous and is not used to identify individual users. This information helps pajok improve its services.

6.3 Preference Cookies

These cookies are used to remember your language, display preferences, and other personal settings, so you do not have to reset them each time you log in.

You can block or delete cookies through your browser settings, although doing so may cause some services to not work correctly.

7 User Rights

pajok provides its users with the following rights regarding their information:

To exercise any of the above rights, please contact our support team. We will take appropriate action after verifying your identity.

8 Privacy Protection for Minors

pajok's services are for individuals aged 21 and above only. We do not knowingly collect information from minors. If a minor attempts to open an account, this will be identified during the verification process and the account will be closed immediately.

If you are aware that a minor has opened an account on pajok, please notify our support team immediately.

9 Data Transfers

pajok primarily provides services in Bangladesh. However, in some cases, data may be stored on servers in other countries for technology service purposes. In such cases, pajok ensures that applicable data protection standards are properly maintained and that your information is kept equally secure regardless of location.

10 Security Breach Notification

While we maintain the highest security measures, the possibility of a security breach in any digital system cannot be entirely ruled out. In the event of a significant security breach, pajok will:

• Notify affected users as quickly as possible.
• Provide transparent information about the nature of the breach, its potential impact, and the steps taken.
• Take immediate action to limit damage and prevent recurrence.
• Notify relevant authorities where applicable.

11 Policy Changes

pajok may update this privacy policy from time to time. When changes are made:

• The updated policy will be published on the website.
• For significant changes, a notification may be sent to your registered email or mobile number.
• Continued use of the platform after the changes will be considered your consent to the updated policy.

It is therefore recommended that you visit this page regularly and read the latest policy.

12 Responsible Gaming & Data Protection

pajok believes that responsible gaming and personal data protection are closely connected. We use information about your gaming behaviour solely to:

• Protect you — to identify unusual or harmful gaming patterns.
• Provide personalised support — to offer self-exclusion or limit-setting options when needed.
• Ensure fair play on the platform.

To learn more about responsible gaming, visit our Responsible Gaming page.

If you have any questions, concerns, or information-related requests regarding this privacy policy, please contact pajok's support team. We provide support in both Bengali and English, 24/7.

After receiving your information request, we will verify your identity and respond within the appropriate timeframe. pajok always respects user privacy and is committed to data protection.